Privacy Policy

Privacy Policy for Shangrila Hotel Skardu Mobile Application

Effective Date: August 1, 2024

1. Introduction

Welcome to the Shangrila Hotel Skardu mobile application (the “App”), a cross-platform mobile application designed to enhance your stay and booking experience at Shangrila Hotel Skardu. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our App.

2. Information We Collect

We collect the following types of information for user account creation, user account management, reservations, and bookings:

• First Name
• Last Name
• Phone Number
• Email Address
• Company Name
• Address & Country
• Unique Device Identifier

3. Use of Your Information

We use the information we collect to:

• Create and manage your user account
• Facilitate reservations and bookings
• Communicate with you regarding your bookings and stay
• Provide customer support
• Improve our services and the App
• Ensure the security of our services and the App
• Send occasional marketing promotions suited to your preferences

4. Credit Card Payments

For credit card payments, we use an external merchant service provided by MCB. We do not store any credit card information on our servers or anywhere else. We may use tokenization to securely store credit card tokens, but no actual credit card information is stored.

5. Sharing of Your Information

We do not share your personal information with third parties except in the following circumstances:

• With service providers and partners who assist us in operating our App and providing our services (e.g., payment processors, customer support)
• With the hotel’s management software provider to facilitate your stay
• When required by law or in response to legal process
• To protect the rights, property, or safety of Shangrila Hotel Skardu, our users, or others

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

7. Children’s Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at info@shangrilaresorts.com.pk.

8. Third-Party Links

Our App may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services before providing any information to them.

9. Your Consent

By using our App, you consent to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the App.

10. Your Rights

You have the right to access or correct your personal information. You can contact us at info@shangrilaresorts.com.pk to request access to or correction of your information. You may also request the deletion of your personal information by emailing us. Please note that some data may be retained after a booking or reservation to comply with local laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Shangrila Resort Skardu
Kachura, Skardu
Call: +92-3000-341551
Email: info@shangrilaresorts.com.pk